> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callrounded.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate a Knowledge Base into your Voice Agent

The Knowledge Base allows your voice agent to access a large repository of knowledge, enabling it to answer client questions effectively without including all the information in the prompt. For example, it can be particularly useful for integrating Q\&As or detailed documents.

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### 1. Access the Knowledge Bases Section

Go to the **"Knowledge Bases"** section, highlighted in red on the screenshot below.

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### 2. Create a Knowledge Base

Click on the black button labeled **"Create a knowledge base"** (highlighted in blue on the screenshot).

<img src="https://res.cloudinary.com/dgre4d6vr/image/upload/v1737992823/knowledge_base_x0qskp.png" alt="Set up the Knowledge Base" className="block mx-auto w-full max-w-2xl h-auto rounded-lg shadow-lg border border-gray-200" />

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### 3. Add Documents to the Knowledge Base

1. Once the new Knowledge Base is created, click on the **"Add"** button (highlighted in red on the screen below) within its section.

<img src="https://res.cloudinary.com/dgre4d6vr/image/upload/v1737993627/add_doc_oelveg.png" alt="Add a Knowledge Base" className="block mx-auto w-full max-w-2xl h-auto rounded-lg shadow-lg border border-gray-200" />

2. Upload the desired file by clicking on the area highlighted in blue on the screenshot. Accepted formats include PDF and TXT.

<img src="https://res.cloudinary.com/dgre4d6vr/image/upload/v1737993642/upload_kn7nzp.png" alt="Upload your document in the Knowledge Base Section" className="block mx-auto w-full max-w-2xl h-auto rounded-lg shadow-lg border border-gray-200" />

3. After uploading the documents, wait for the status to change to **"added to index"** (as shown in red on the screenshot). This confirms that the document is successfully added to the Knowledge Base and is ready for use.

<img src="https://res.cloudinary.com/dgre4d6vr/image/upload/v1737993642/verif_gwd1my.png" alt="Status 'Added to Index' to verify if your file has been uploaded" className="block mx-auto w-full max-w-2xl h-auto rounded-lg shadow-lg border border-gray-200" />

<Tip>
  You can upload multiple documents to the same Knowledge Base.
</Tip>

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### 4. Using a Knowledge Base in Tasks

To enable your agent to consult the Knowledge Base, you need to configure it in the [**Tasks**](/documentation/build/tasks) section.

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#### Step 1: Go to the Task Settings

Open the task where the agent may need to access the Knowledge Base.

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#### Step 2: Link the Knowledge Base

Click on **"Add a knowledge base"** (highlighted in red on the screenshot below) and select the Knowledge Base you wish to associate.

<img src="https://res.cloudinary.com/dgre4d6vr/image/upload/v1737993636/knowledge_task_gadjha.png" alt="Add a Knowledge Base in the Task Section" className="block mx-auto w-full max-w-2xl h-auto rounded-lg shadow-lg border border-gray-200" />

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#### Define Usage Conditions in the Prompt

Specify in the prompt when the agent should consult the Knowledge Base.\
For example:

> "If you’re unsure about the procedure for handling a lost card, consult the 'Q\&A' Knowledge Base."